Showing posts with label Conflict Resolution.Offending. Show all posts
Showing posts with label Conflict Resolution.Offending. Show all posts

Dec 13, 2008

Resolving Conflicts

"There is a magic formula for resolving conflicts. It is :
Have as your objective the resolving of the conflict, not the gaining of advantage.
There is a magic formula for avoiding conflicts. It is :
Be concerned that you do not offend, not that you are not offended."
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